Our team
Meet the Team
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Sharon Macaulay
FOUNDER - DIRECTOR
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Jamie Roden
VALUER - DIRECTOR
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Mark Brown
MORTGAGE ADVISOR
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Jonny - Gary - Lewis - Molly
PROFESSIONAL PHOTOGRAPHERS
Jamie Roden
Director
I have worked in the Estate agency/property industry for well over a decade now. As Strada Estates’ valuer my main aim is to get our clients the best possible price for their property.
I take great pride in the reputation we have built at Strada over the last 10 years and continue to work hard to maintain those 5* standards.
I live locally with my wife Hannah and daughter Harper. In my spare time I enjoy going for meals, going for walks, doing renovations on my property and My favorite holiday spot is Italy which I hope to visit again very soon.
Sharon Macaulay
Founder-
Director
Having started out in the industry straight from School in 1996, I have been very fortunate to work alongside many like minded and reputable business colleagues who have reconfirmed my beliefs that integrity is very important.
My ethos in life is to treat people how I would like to be treated and this is exactly how I conduct myself in business.
I live locally with my partner Robert, we have a beautiful daughter called Robyn who has recently graduated university and works in London as a trauma Nurse, we are extremely proud of her working through the pandemic on the front line. We have two adorable dogs, Nacho & Hugo and we also have a lovable cat called George.
There is nothing I enjoy more than visiting my friends and family and of course I like to partake in a well deserved glass of vino!
Mark Brown
Mortgage advisor
I have worked in financial services for over 10 years, building my knowledge to specialise in Mortgages and Protection advice, I have held a variety of roles which have given me a wealth of expertise to draw upon. I now enjoy the freedom of being able to source products and services from the whole of the market, ensuring my clients can take advantage of the best deals.
Finance is my passion and I love nothing more than making peoples dreams a reality. I work closely with my clients to understand their needs and circumstances to provide bespoke financial advice. I take pride in being friendly and approachable, nothing is too much trouble!
Born and raised in Chesterfield, I live with my Wife Tara, Son Edward and our beloved dog Dottie. In our spare time we enjoy socialising with friends, walking in the countryside and holidaying in the alps.
I look forward to joining you on your home buying journey! !
Jessica Mountain
Property Consultant
I became a lettings apprentice in 2018, and quickly realised my passion for all things property. Since completing a variety of courses and qualifications, I have progressed to a position as a property manager responsible for all aspects of the lettings process. Having expanded into the sales side of the industry, I now divide my time between lettings and sales. Having experience and knowledge on both sides of the industry provides my landlords and vendors with a wealth of knowledge and expertise in a sector that overlaps very frequently.As a countryside girl, my hobbies include spending time with my horse, going on walks with my dog, and enjoying idyllic pub lunches with my friends and family.
Answering service
As much as we would like to, we cant answer all calls at all times but don’t worry If we cant get to the phone, no problem. We have a an answering service with operators taking calls 7 days a week so we don’t miss anyone.
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
· We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
· We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
· If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
· We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.